Quality

INNOVIM has developed a QA process that successfully passed a CMMI Level 2 appraisal in October 2008. Procedures that we have put in place have improved our sharing and communication of our operations. With our continual process improvement practices, our level of services to the client is more robust. We have installed mechanisms to continue improving our quality of services to clients.

Critical components of our process include:

• A documented and monitored process governing our operations
• Structured planning and regular reporting of status and risks
• Project and performance reviews
• Incident reporting and resolution
• Metrics-based task monitoring
• Devoted resources to train and develop our workforce
• Improved communication channels

We have built a solid foundation from which to grow our operations in a predictable, profitable and manageable way.